Privacy Policy website is owned by ACT Training Services, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via

Your rights:

If you are a European resident, you have the following rights related to your personal data:

  • The right to be informed.

  • The right of access.

  • The right to rectification.

  • The right to erasure.

  • The right to restrict processing.

  • The right to data portability.

  • The right to object.

  • Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to

Policy on Safeguarding Children and Vulnerable People


It is the company’s responsibility to ensure that all staff, volunteers or other sub contracted people undergo an enhanced CRB check to ensure that they are safe to work with children or other vulnerable groups. This policy covers any person who has either contact with children or other vulnerable groups or access to information about children and other vulnerable groups e.g. Data officer, administrator, tutor, etc.

If any staff are awaiting the CRB check they will not be able to deliver any services directly to children until the check have proven to be satisfactory. The company will abide by the specific Child Protection policies and procedures of the service contactor and will sign up to those policies and procedures, and undertake training if required.

Person responsible in the Company

Any of the named directors will take responsibility for any child protection issues that may arise out of your work. You will be given a contact number in case of this eventuality.

Who is responsible for safeguarding children?

Everyone is responsible for ensuring that all children are protected from any sort of abuse.

What should you do if you suspect a child is being abused?

If a child displays signs of abuse and you are not satisfied that those signs can readily be explained away, these concerns need to be passed on so that a proper investigation can take place. Unless you have a clear professional remit for child protection it is not your role to carry out any sort of investigation, as this could prejudice a later police investigation.

Who should you pass those concerns on to?

Every children’s service should have a child protection policy and a member of staff responsible for child protection within the service. They will have the appropriate links to local social services and the police and can involve the necessary people quickly. You should pass any concerns on to the Link person who will discuss them with the service’s child protection officer and instigate the necessary investigation. They may already be aware of child protection issues with the child or family. Because of the need to preserve confidentiality, they may not report back to you on how the issue is being pursued. You should also let a director of ACT Training Services know that you have raised a child protection issue.

What if you are not happy with the way the issue is being dealt?

If, for example, a child appears to continue to be a victim of abuse and the service seems to be taking no action, you can always phone either the local social services or the NSPCC Child Protection Helpline (0808 800 5000) for advice.

What if you are concerned about the behaviour of a colleague or co-worker?

You should inform a director or ACT Training Services immediately. They will discuss the matter with the service, but that must happen quickly.

How can you protect yourself from allegations of child abuse?

There are simple precautions that you can take to avoid putting yourself in compromising positions, including:

  • never being alone with a child. Try to be with another worker or colleague or, at the very least, another child, at all times. If you need to talk to a child on their own, you should do so within sight and preferably earshot of another person.

  • not encouraging favouritism or dependence. If a particular child becomes overly attached to you ensure that you share your time out with other children.

  • avoiding any physical activity which is, or may be thought to be, sexually stimulating to you or the child.

  • only touch the child in non-contentious areas, e.g. the head or shoulders, arm or hand.

  • · do not give out personal details such as home address or phone numbers. Whilst it is useful in building trust to share some aspects of your life with the children, this needs to be carefully managed.

What if a child tells you they are being abused?

This is called ‘disclosure’. Disclosure can be a very distressing experience for you on the receiving end. It does not happen very often but has happened occasionally. It is possible that the trust that develops between the children and yourself could lead a child to disclose for the first time. Children do not often make up stories about child abuse: in fact, most children make a large number of attempts to disclose before they finally manage it and the reaction they get from adults determines whether they persist in telling their story. If a child does disclose, you must:

  • listen sympathetically to what the child has to say, but do not ask any leading questions or probe for information in case this jeopardizes a later legal case

  • try not to act shocked or disgusted as the child will find it difficult enough to have the conversation without receiving a negative reaction

  • not promise to keep it a secret: if the child has been harmed or is at risk of harm, you will have to pass the information on to the relevant child protection officer. Promising to keep a secret and then going back on that promise will only make the child feel betrayed

  • tell the child what you will happen next, who will be told etc.

  • write down what the child said as soon as possible while it is still fresh. That record may be used in any legal action. Include in the record exactly what the child said in their own words, note dates, times and names mentioned, to whom the information was given, and ensure that all records are signed and dated.

  • if possible, arrange for another adult to witness the conversation

  • ensure that the child protection officer is informed immediately and let a director of ACT Training Services know as soon as possible

  • agree with the service representative whether the parents should be told and, if so, by whom. Only the police or social services (with an appropriate court order) can withhold a child from their parents

  • reassure the child that they have done the right thing in speaking up, without making any promises or forecasts about what the might result from it.

Who can you speak to if you want more support for yourself?

If you have lingering concerns about a child, or if you feel the need for personal support to deal with the aftermath of an abuse issue, there may be local counselling services that will offer support to a person who has been affected by child abuse. The NSPCC website ( also offers some support materials.